All FAQs


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Is cremation more costly than burial?

Generally speaking cremation is significantly cheaper than burial. However, you should discuss the matter with a funeral director who will be able to advise you of the precise cost of each option.

Does the cremation take place immediately, or are the coffins stored up until a number are ready to be cremated?

The cremation will follow as soon as possible after the service.

Can I play any media during the service?

Yes. Please visit our media page for more information. 

Can I arrange a burial through Norwood Park?

No. Norwood Park Crematorium only performs cremations. Please contact canberra cemeteries for information on burials.

Can I purchase a cremation before it is needed?

Yes. You can purchase a pre-paid cremation directly with Norwood Park. It costs $1,085 and includes a chapel service. However, this only covers the cost of the cremation. You should contact a Funeral Director to arrange a pre-paid funeral plan.

Do I need to use a Funeral Director?

The best advice would be yes. Due to the finality of cremation, specific documentation is required under the Cremation Act 2003. Funeral Directors arrange this documentation; provide coffins, transportation of the deceased, arrangement of service, etc. 

Do I have to sign anything?

Yes. If you are the executor or the next of kin or authorised by either to do so, you will be asked to complete the application for cremation authority forms from your funeral director.

Is the coffin cremated with the body?

Yes. The coffin is placed in the cremation chamber intact.

Is more than one coffin at one time in a cremator?

No. The only exceptions permitted to this rule are in the case of a mother and baby or babies, when we will accept both in the same coffin, if the next of kin request that the two be cremated together.

What happens about handles and other fittings?

Due to EPA considerations, the handles and fittings are removed and discarded. 

Can I get the handles and fixings back?

Yes. You should inform your funeral director, who should make your wishes clear before the day of the cremation.

What about precious and other metals?

The temperature at which a modern cremator operators (between 800 and 1000C) is such that metals are destroyed or fused together with other materials, so that they are not recognisable and have no salvage value. Any metallic material resulting from a cremation is disposed of in accordance with the instruction of the cremation act.

What do you recommend to people about leaving items of jewelry on a body?

The best advice is that they should be removed after death. Once the coffin has entered the crematorium grounds the coffin cannot be opened.

Can relatives witness the committal of the coffin into the cremator?

Yes. People are permitted to attend if they wish, however advance notice is required and special arrangements as to timing may need to be made.

How can I be assured that I receive the correct ashes?

There is strict protocol in place throughout the cremation process. Each cremation chamber will only accept one coffin and the remains must be withdrawn before the cremator is used again. All remains are kept separate (and labelled) at all times. 

What happens to the ashes after cremation?

Ashes are placed in an industry standard plastic urn, labelled, and kept in a secure area until we receive written instructions from the applicant of the cremation.  

Is it possible to divide the ashes?

Yes. In fact, many families request for the ashes to be divided, so they have more options in regards to memorialisation. Please notify your Funeral Director or the Norwood Park Office of your wishes.

When are the ashes available for collection?

The ashes are available for collection 48 hours after cremation. You can collect the ashes Monday to Friday between 9:00am and 2:00pm, provided that it is 48 hours after cremation and you have given the Norwood Park office 24 hours notice.

For how long are the ashes held at the crematorium?

Norwood Park holds the ashes for 12 months. However, Norwood Park must be given instructions as to the family's wishes within this time.   

Do I need to purchase an urn?

As explained, the ashes are placed in an industry standard plastic urn:

Regular: 25cm x 11cm x 15cm

Small: 17.5cm x 7.5cm x 10.5cm (suitable for wall interments)

However, should you wish to purchase a more ornate urn or one with different dimensions, Norwood Park has a variety of urns for sale. There is a small slection on display and many more can be ordered in. 

Can the ashes be posted to me?

Yes. The ashes can be posted within Australia via Australia Post. There is a $150 fee. Ashes cannot be posted overseas. 

Can I have the ashes scattered in your grounds?

Yes you can. You will need to complete a form and submit payment of $125. The ashes will be scattered in the Sir Joseph Banks garden. 

Which Funeral Director should I use?

Please click on this link for information on Funeral Directors.  

Where does the funeral service take place?

The service may take place in one's own church with a short committal service in the crematorium chapel or the whole service may be conducted elsewhere with the deceased coming to the crematorium after this service for a direct committal. You may arrange for your own minister or celebrant to conduct the service at the crematorium. The form of this service should be arranged with the minister and funeral director.

Must there by any religious ceremony with cremation?

No. A civil ceremony may be conducted or there may be none at all. On occasions a memorial service is conducted after the cremation has taken place.


30 All FAQs Items found:      Showing All FAQs Items 1 - 25